Quality Management Goals
Quality management goal are the cornerstone of Tortai’s success in electronics manufacturing. It ensures that any product or service delivered will not disappoint or cause complaints from customers. Tortai establishes a measurable quality control method in accordance with ISO 9001:2015 quality system standard and sets the following quality objectives based on delivery improvement, process efficiency and product quality targets:
Defects: Less than 0.15% of products delivered are defective.
Function: The quality rate of product function test reaches 100%.
Efficiency: Increased operational efficiency by 8%.
Safety: Zero workplace safety incidents or product recalls.
Delivery: Achieve more than 98 % on – time delivery rate.
Customer Service: Customer satisfaction score is greater than 90.