Our quality and competence set us apart. In terms of service, we are still a small company and we will stick to everything we make as always. Thank you for choosing TORTAI.

We are manufacturer, established in 2007. For 16 years, we have achieved phenomenal growth and are known for its high reliability, customer service and product quality.

It has a factory in Dongguan, China. We specialize in high reliability, industrial equipment/security and safety, military and aerospace/energy and power, automotive and transportation/finance, medical and high-tech markets.

Thank you for choosing TORTAI.

Absolutely. We are committed to protecting our clients’ interests and intellectual property in our best interests. Unlike working with other vendors, you don’t have to worry about the security of proprietary information. Thank you for choosing TORTAI.

We believe component traceability is important in the supply chain because it provides the ability to recall components/products, track production, and match replacement parts. It collects the information required by manufacturers, suppliers, and distributors.

We promise that we have the ability to keep records for guests with specific requirements. Our solutions range from batch traceability to full component-level traceability. Thank you for choosing TORTAI.

Yes, our communication with partners adheres to three basic rules: consistency, communication, and collaboration. Transparency of information is essential to the success of partnerships. Open and positive dialogue will also make business decisions easier and faster.

As a partner, you need to focus on the ethics and compliance of their corporate brand. As part of the supply chain, we will support these efforts with the most effective actions and rules. Thank you for choosing TORTAI.

Yes, our communication with partners adheres to three basic rules: consistency, communication, and collaboration. Transparency of information is essential to the success of partnerships. Open and positive dialogue will also make business decisions easier and faster.

As a partner, you need to focus on the ethics and compliance of their corporate brand. As part of the supply chain, we will support these efforts with the most effective actions and rules. Thank you for choosing TORTAI.

Whether you sell locally or reach a global market, your partner is ready to meet your immediate needs and long-term strategic goals. We will be able to establish short-term and long-term partnerships. Thank you for choosing TORTAI.

New product development covers the entire process from design, production, and market introduction of new products. Our engineers guide manufacturing throughout the product development process and communicate with you at any time. As a partner, you can always find out how we can support this process. We will add value from design reviews, product qualifications, yield enhancements, and cost awareness. We have a dedicated NPI team to ensure the smooth development of new products. Thank you for choosing TORTAI.

I am convinced that choosing a manufacturing partner was a difficult decision. The first major factor to consider is the need to infiltrate or develop the pedigree or credibility within the industry. EMS service providers that have been able to operate successfully for years or decades are fortunate enough to survive precisely because we are able to meet the needs of customers in specific markets year after year. Thank you for choosing TORTAI.

In TORTAI, 1. You can enter the product information you need online on the corresponding product page, and then submit it to us, and we will reply to you within 24 hours after receiving the information; 2You can send an email to sales@tortai-tech.com Our service staff will quote within 24 hours, don’t forget to attach your product quotation document. Thank you for choosing TORTAI.

Hello, our delivery time is calculated from the next working day after receiving the payment and confirming the specifications and documents. Thank you for choosing TORTAI.

No, we adopt a flexible order mechanism, there is no MOQ for products; The number of orders is entirely up to you.Thank you for choosing TORTAI.

No problem at all. However, please note that your order will be charged an additional shipping fee due to splitting your order into separate shipments. Thank you for choosing Tote.

Unfortunately, we cannot increase the order quantity immediately once it is in the process of being fulfilled. However, you can add new orders for additional quantities at any time. Without delays, we can arrange for all orders to be shipped together and recalculate the new shipping rates accordingly. Thank you for choosing TORTAI.

I’m glad you asked this question, if you are expecting to consolidate your orders, we will recalculate the shipping costs based on the weight and volume of the actual order, and the result is definitely to save money. Thank you for choosing TORTAI.

I’m really sorry for the inconvenience. You can query the tracking number later. It is possible that the shipment was recently shipped, so the tracking number may not yet exist in the DHL system. If you are still unable to check the package information after 48 hours, please send an email sales@tortai-tech.com Contact us and we will check the delivery status for you as soon as possible.

If the order quantity is small and not heavy, it will usually be sent by express mail such as UPS, DHL or TNT. If the cargo weight exceeds 50 kg, we will arrange air freight. Order delivery time, depending on the actual situation of the order, normally takes 30 to 45 working days. Thank you for choosing TORTAI.

Glad you asked this question. Under normal circumstances, we will ship according to the agreed transportation method. However, if there is a new mode of transport, it will be possible for the cargo box to reach your address earlier than the previously selected mode of transport. We will communicate with you and obtain your consent before changing the shipping method. All we do is make sure you have a better manufacturing experience at TORTAI.

Yes. We do continue to provide after-sales support after the order is delivered. If there is a problem with our manufacturing process, our experts will assess and fix, rework or rework by identifying the root cause of the problem. If you need any assistance, please send us sales@tortai-tech.com or contact us at 86-189 2251 6196. We will deal with it for you as soon as possible. Thank you for choosing TORTAI.

To be honest, this happens really very rarely. But if this happens, please contact the relevant courier company as soon as possible to get the latest delivery time. While legally we are not responsible for delays, we still track or call couriers to get the latest logistics status. In the worst case, we will remake the product for you and reship it to you. For additional courier and other costs, we may contact the courier company for reimbursement. Thank you for choosing TORTAI.

Thank you very much for your trust in our company, if you have any questions, you can send an email sales@tortai-tech.com or call 86-189 2251 6196.Contact our sales team, we are on call 24 hours for you.

Thank you very much for your inquiry, our factory is generally closed on Sundays and public holidays. Whenever we receive your order or email, we will immediately start checking your requirement details and will respond to your email request within 24 hours. Our online working hours are: 7/24/365. Thank you for choosing TORTAI.